Take advantage of our "in house" coaching service to help your staff:

• Handle upcoming situation skillfully and successfully
• Develop new skills or enhance current skills
• Develop greater confidence as they handle situations
• Demonstrate personal accountability for their objectives
• Apply learning from courses
• Work through current problems

Our experienced coaches use the "G.R.O.W." model to provide coaching:

Goals: Identify the goals

• What would you like to achieve?
• Is it realistic?
• Can you measure it?
• How would you recognise that you were performing better?
• Is it challenging?
• On a scale of one to ten where are you now?
• What is the timescale you could achieve it in?
• Are short term goals needed to reach the end goal?

Reality: Assess current position

• What is happening now?
• What have you done about it so far?
• How do you handle..?
• Is there a particular issue?
• How often? Who? etc

Options: Think of choices

• What options do you have?
• What else could you do?
• What is causing you concern?
• If you stepped back...?
• Is there only one way?
• Can only you get that information?
• What are the pay offs/costs of these options?

 Will: Gain commitment to do it

• What is your preferred option?
• Do you want to try several or focus on one?
• Are you willing to try that?
• Will that help you achieve your goal?
• What obstacles could you face?
• How will you overcome them?
• What support do you need?
• When would you want to start?

As skilled coach works on the continuum below.

A successful coach does the following:

• Acts as a helper or mentor
• Serves as a problem solver
• Helps others find ways to remove barriers
• Recognizes the accomplishments of employees and teams
• Enables employees and teams to be rewarded

This page was last updated on: 16 September 2001
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